Contact us at email@example.com and make sure to include your full name and order number, if applicable, so we can expedite your inquiry.
CUSTOMER SERVICE HOURS:
9.30am - 5pm, Monday to Friday. Please allow up to 1 day for a response.
HOW LONG WILL IT TAKE TO GET MY ORDER?
We ship most of our products with either Australia Post and StarTrack. We endeavour to have all orders dispatched from our warehouse in 2-3 business days from date of order. The following is a guide for delivery times from our shipping partners, and varies depending on destination. Ship rates and times are as follows:
STANDARD: $6.99 (7-14 Business Days from dispatch due to COVID-19 delays)
EXPRESS: $12.99-$13.99 (4-5 Business days due to COVID-19 delays from dispatch)
Please allow 48 hours for a status update on your order.
WHERE’S MY ORDER?
If your order seems to be taking longer than anticipated, as well as for any further questions on shipping, please contact firstname.lastname@example.org.
CAN I TRACK MY ORDER?
Yes, following an order confirmation, you should receive a second email with your tracking number, or an update that your order has been shipped. If you do not receive a shipping confirmation email, please contact email@example.com.
WHAT IS YOUR RETURN POLICY?
Visionaryoptometrists.com.au will provide a refund on any of our unopened contact lenses providing that they are returned to us within 14 days. Unless we processed your order incorrectly, we do not refund any cost involved in returning products purchased from us. A handling fee for courier and administration cost of $25 will be charged on all returns. It is the customers' responsibility to return the products to us in undamaged condition. Please email us on firstname.lastname@example.org to request the return.
Proof of purchase is required in order to get an exchange or a refund.
Returns are subject to approval.
Please note: we do not accept returns or exchanges of specially ordered products.
You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).
If you need to return an item, please Contact Us with your order number and details about the product you would like to return. We will respond quickly with instructions for how to return items from your order.
CAN I CHANGE OR CANCEL MY ORDER?
We start working on your order as soon as we get it, so we are unable to make any changes or modifications to an order after it has been placed and confirmed.
WHAT IF I RECEIVE A DAMAGED ITEM?
Please contact our customer care department immediately at email@example.com
WHAT SHOULD I DO IF I RECEIVE AN ERROR MESSAGE WHEN TRYING TO PLACE AN ORDER?
Confirm you’ve properly filled out all details including your name, email, shipping address and phone number. If you are still having issues, please contact firstname.lastname@example.org.
WHAT IF I HAVEN’T RECEIVED A CONFIRMATION EMAIL?
As soon as your order is placed, you should receive an email confirmation. If you checked out with PayPal, be sure to check the email account associated with your account. For further questions, please contact email@example.com.
IS IT SAFE TO SHOP ON VISIONARYOPTOMETRISTS.COM.AU?
Absolutely! All of your payment information is kept safe and secure and you can check out with either PayPal, credit card or ZipPay or AfterPay.
DO YOU HAVE A PHYSICAL STORE LOCATION I CAN VISIT?
You can find us in THESE LOCATIONS